Step 1. Click the blue button called Services ( If you have more than 1) that would be your issue, You or someone made an extra account - No refunds but easy fix.
https://cdn.discordapp.com/attachments/742569883610513515/775451851859427348/Capture.PNG
Step 2. Click your current service, The 1 Month Hosting Recurring
Step 4: Read your Username/Password correctly. Case Sensitive matters.
https://cdn.discordapp.com/attachments/775436198666960956/775453508588798003/Untitled.png